PrivacyPolicy

1. Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:

• Account Information: Name, email address, phone number, and billing information
• Voice Data: Audio recordings for voice cloning services, conversation transcripts, and voice interaction metadata
• Usage Information: How you interact with our services, call logs, device information, and IP addresses
• Payment Information: Credit card details and billing addresses (processed securely through third-party providers)

Automatically Collected Information

When you use our services, we automatically collect certain information about your device and usage patterns:

• Device type, operating system, and browser information
• IP address and general location information
• Service usage statistics and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your Personal Information for the following purposes:

Service Provision

• Provide AI companionship and voice cloning services
• Process payments and manage your account
• Provide customer support and technical assistance
• Send service-related communications and updates

Service Improvement

• Improve AI conversation quality and naturalness
• Develop new features and capabilities
• Analyze usage patterns to enhance user experience
• Conduct research to advance voice technology

3. Information Sharing and Disclosure

We do not sell your Personal Information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Customer support platforms
• Analytics and security services

All service providers are contractually required to protect your information and use it only for providing services to us.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our Terms of Service

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your Personal Information:

Access and Correction

• Request a copy of the Personal Information we have about you
• Request correction of inaccurate or incomplete information

Deletion and Control

• Request deletion of your Personal Information (subject to legal requirements)
• Object to certain processing of your Personal Information
• Withdraw consent for processing where consent is the legal basis

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] or through your account settings. We will respond within 30 days and may need to verify your identity for security purposes.

5. Data Security

We implement comprehensive security measures to protect your Personal Information:

• Encryption: All data is encrypted in transit using TLS and at rest using AES-256 encryption
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: Independent security audits and penetration testing
• HIPAA Compliance: Our systems meet HIPAA requirements for sensitive information

6. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email or through our service
• Obtain your consent if required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your privacy.